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Senior management requirement but common systems/devops title yields moderate competition among experienced candidates.
Windows Server, ITIL, monitoring and operations skills are widely transferable across industries, so low sensitivity.
Explicit 10+ years experience, 5+ years managerial requirement, and domain-specific ITIL/Windows skills make shortlisting highly strict.
Oversee and manage a team of 12-15+ IT professionals, including junior managers and senior individual contributors, ensuring 24x7 operational coverage and effective utilization.
Lead IT operations involving Windows Server administration, application support, SQL, and monitoring tools, with focus on problem management using formal methodologies (e.g., 5 Whys, RCA).
Generate and manage KPI dashboards and reports, drive root-cause analysis to improve incident resolution, and lead internal operational projects for continuous improvement.
10+ years of IT experience with at least 5 years in a managerial role overseeing teams of 12-15+ members.
Strong technical expertise in Windows Server, IIS, SQL, clustering, and application support, plus proficiency with monitoring tools like Azure Monitor, LogicMonitor, SentryOne, or AppDynamics.
Experience leading ITIL-aligned operations including Incident, Problem, and Change Management processes.
Bachelor’s degree in Computer Science or IT; willingness to travel regionally and internationally.
Experienced in managing large-scale, 24x7 IT service delivery teams with a track record of improving operational metrics and driving accountability.
Proficient in structured problem-solving methodologies (5 Whys, Kepner-Tregoe) and skilled in cross-functional collaboration to enhance resolution timelines.
Demonstrated leadership in mentoring, developing staff, handling performance management, and executing talent acquisition and retention strategies.
