Sr Systems Engineer
Altera Health10+ yrsVadodaraOn-siteDirect career pageEst. 18–32 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee and manage a team of 12-15+ IT professionals, including junior managers and senior individual contributors, ensuring 24x7 operational coverage and effective utilization.
- Lead IT operations involving Windows Server administration, application support, SQL, and monitoring tools, with focus on problem management using formal methodologies (e.g., 5 Whys, RCA).
- Generate and manage KPI dashboards and reports, drive root-cause analysis to improve incident resolution, and lead internal operational projects for continuous improvement.
Minimum Requirements
- 10+ years of IT experience with at least 5 years in a managerial role overseeing teams of 12-15+ members.
- Strong technical expertise in Windows Server, IIS, SQL, clustering, and application support, plus proficiency with monitoring tools like Azure Monitor, LogicMonitor, SentryOne, or AppDynamics.
- Experience leading ITIL-aligned operations including Incident, Problem, and Change Management processes.
- Bachelor’s degree in Computer Science or IT; willingness to travel regionally and internationally.
Ideal Candidate Profile
- Experienced in managing large-scale, 24x7 IT service delivery teams with a track record of improving operational metrics and driving accountability.
- Proficient in structured problem-solving methodologies (5 Whys, Kepner-Tregoe) and skilled in cross-functional collaboration to enhance resolution timelines.
- Demonstrated leadership in mentoring, developing staff, handling performance management, and executing talent acquisition and retention strategies.