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Moderate competition due to mid-level experience and generic 'Software Engineer' title despite ServiceNow specialization.
High: ServiceNow certifications and platform-specific skills limit cross-industry transferability.
High: mandates 5+ years plus specific ServiceNow certifications and ITIL knowledge.
Lead development and enhancement projects for ServiceNow platform focusing on ITSM core processes such as Incident, Problem, Change, Service Catalog, Request, and CMDB.
Design, implement, test, and deploy complex technical solutions including business rules, client scripts, UI elements, ACLs, and integrations (APIs, SSO, SAML, LDAP, REST).
Manage ServiceNow environments for high availability and recovery; review requirements for accurate estimation; mentor team members and collaborate with process owners and stakeholders.
Minimum 5 years total and relevant experience as a ServiceNow Developer within ITSM organizational structures.
Bachelor’s Degree in Computer Science, IT, or equivalent relevant work experience.
ServiceNow System Admin Certification and ServiceNow Certified Application Developer mandatory.
Must have ITIL knowledge; Evening shift availability from 5pm to 2am IST required.
Experienced in developing and maintaining scalable, secure ServiceNow ITSM solutions aligned with organizational processes.
Capable of independently managing full lifecycle of ServiceNow customizations and integrations while ensuring system reliability.
Comfortable working in evening shift with strong technical mentoring and stakeholder collaboration skills.