Software Engineer I - Salesforce Support
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Job Description
Structured overview of role & requirementsAbout This Role
Serve as primary contact for daily Salesforce platform operations and support ticket management.
Monitor Salesforce performance, troubleshoot user issues, perform routine data maintenance and bulk data loads.
Support QA efforts with light testing and assist in documentation and process improvements to maintain operational workflows.
Minimum Requirements
0–2 years experience in Business Analysis, Systems Analysis, Quality Assurance, or related technology role.
Basic experience with Salesforce platform configuration and data loading tools (e.g., Salesforce Data Loader, Workbench).
Bachelor's degree in Computer Science, Electronics, or similar engineering/technical discipline from a recognized university.
Work Experience Required: 0–2 years. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Familiar with Salesforce platform operations and basic troubleshooting within a live production environment.
Experience or interest in supporting cross-functional teams through issue resolution and process documentation.
Capable of performing data management tasks and contributing to light QA testing and requirement gathering activities.