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Job Description
Structured overview of role & requirementsAbout This Role
Lead complex incident investigations and serve as the technical escalation point for application support operations.
Perform advanced troubleshooting across applications, APIs, cloud infrastructure, and customer environments to support service restoration during major incidents.
Mentor junior engineers and drive continuous improvement initiatives to reduce support volume and enhance service reliability.
Minimum Requirements
5-8 years of experience in Application Support, Production Support, Cloud Operations, or Platform Support.
Experience managing complex technical incidents and working directly with software development teams.
Strong understanding of cloud-native SaaS applications and APIs.
Work Mode: Onsite in Bengaluru with shift timing of 5:30PM to 8:00AM (two shifts).
Ideal Candidate Profile
Experienced in supporting SaaS production environments with familiarity in monitoring and observability tools.
Able to collaborate with global support and engineering teams including US-based stakeholders.
Capable of leading technical escalations and bridging support and engineering for service improvement initiatives.