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Mid-level BI/data role in Bangalore with common skills and strong employer brand, so medium competition.
Requires ITSM and ServiceNow domain experience, though BI and Python skills remain transferable across industries.
Mandatory 5+ years and specific Power BI, Python, SQL, Snowflake and ITSM experience increases shortlisting strictness.
Design, develop, deploy, and maintain enterprise ITSM reporting, dashboards, automation, and AI capabilities using tools like Power BI, ServiceNow, and Snowflake.
Provide operational insights and service-level metrics to improve Incident, Problem, Change, Release, and Service Level Management processes through analytics and reporting.
Support modernization and migration of legacy ITSM reporting solutions and participate in ITSM governance and process improvement initiatives.
Bachelor’s degree in Computer Science, IT, Data Analytics, Engineering or related discipline, or equivalent experience.
5+ years experience in data analytics, business intelligence, reporting, or data engineering roles.
Hands-on skills in Microsoft Power BI, Python, SQL, and experience with Snowflake or similar cloud data platforms.
Must work onsite 5 days a week from 1 PM to 10 PM IST in Bangalore; Visa sponsorship not available.
Strong proficiency in integrating and automating ITSM data pipelines and reporting using Power BI, ServiceNow, Python, SQL, and Snowflake.
Experience working within ITSM/ITIL frameworks covering Incident, Problem, Change, Release, and Service Level Management processes.
Capabilities to support technical governance, data quality, SLA reporting, and drive continual service improvements in a complex global IT environment.