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Strong Tier-1 brand plus generic inbound sales title increases applicant density.
Customer support and inbound sales skills are highly transferable across industries.
Explicit 0–1 years requirement and primary customer-service skill create moderate shortlisting rigidity.
Manage and resolve customer queries, escalations, and complaints within defined SLAs.
Ensure closure of faults and complaints in a timely manner to maintain service quality.
Operate customer support technology platforms to enhance customer and agent experience.
Any Graduation.
0 to 1 years of work experience in relevant field.
Primary skill required: Customer Service Technology (P1 level).
Ability to work in rotational shifts as per operational requirements.
Capable of following detailed instructions and working under close supervision.
Comfortable handling routine customer issues using established guidelines and precedents.
Effective individual contributor within a team environment with a focus on narrow, well-defined responsibilities.