Inbound Sales Representative New Assoc - Voice
Accenture (company site, opens in a new tab)0–1 yrsMumbaiOn-siteDirect career pageEst. 2.5–4 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve customer queries, escalations, and complaints within defined SLAs.
- Ensure closure of faults and complaints in a timely manner to maintain service quality.
- Operate customer support technology platforms to enhance customer and agent experience.
Minimum Requirements
- Any Graduation.
- 0 to 1 years of work experience in relevant field.
- Primary skill required: Customer Service Technology (P1 level).
- Ability to work in rotational shifts as per operational requirements.
Ideal Candidate Profile
- Capable of following detailed instructions and working under close supervision.
- Comfortable handling routine customer issues using established guidelines and precedents.
- Effective individual contributor within a team environment with a focus on narrow, well-defined responsibilities.