Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Global brand plus Bangalore and niche ServiceNow requirement yields medium competition.
Requires specialized ITSM, ITIL and ServiceNow expertise making cross-industry transfers limited, indicating high background sensitivity.
Explicit 7+ years, ITIL certification and mandatory ServiceNow and governance skills imply high shortlisting strictness.
Own end-to-end governance and operational management of ITSM processes including Incident, Problem, Change, Release, and Service Level Management across a global enterprise.
Lead and coordinate critical incident response (P1/P2), enterprise CAB and change governance meetings, and produce executive-level ITSM reporting and dashboards.
Drive service improvement initiatives, ITSM platform validation (ServiceNow), and implement automation and AI solutions to enhance ITSM operational efficiency.
Bachelor’s degree in Computer Science, IT, or equivalent relevant experience.
7+ years of hands-on experience in IT Service Management (ITSM), ITIL, Service Level Management, and ServiceNow
ITIL Foundation certification mandatory; advanced ITIL certifications preferred.
Must be available to work onsite from Bangalore, India, 5 days a week, 1 pm to 10 pm IST, with occasional weekend/off-hours support; Visa sponsorship not available.
Demonstrated ability to independently lead enterprise-wide ITSM processes with minimal supervision in a global, multi-regional environment.
Experienced in facilitating enterprise CAB/eCAB, managing critical incident communications, and supporting IT controls and compliance including SOX audits.
Proficient in advanced ServiceNow platform capabilities, ITSM reporting, and applying automation, AI, and workflow technologies to improve operational governance and efficiencies.