Technical Operations Team Leader
Deltatre (company site, opens in a new tab)5+ yrsOn-siteDirect career pageEst. 12–20 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the day-to-day operations of the Mumbai TechOps team supporting 24/7/365 live sports and entertainment broadcasts.
- Manage SLA and KPI delivery, incident management, and continuous process improvement including automation initiatives.
- Lead team management activities including scheduling, training, onboarding, and capability development.
Minimum Requirements
- 5+ years experience in live transmission and/or 24/7 OTT broadcast environments with leadership in a senior TechOps role.
- Strong knowledge of streaming protocols, encoders/transcoders, SLA/KPI management, and operational workflows.
- Hands-on use of service desk tools (JIRA, ServiceNow, or equivalent), IT observability platforms, and video analytics tools.
- Must be able to work hybrid with at least 2 days/week onsite in Mumbai (Andheri) and support shift-based 24/7 operations.
Ideal Candidate Profile
- Experienced leader accustomed to managing structured 24/7 broadcast/live operations with strong SLA discipline and operational steadiness.
- Comfortable making clear operational decisions, balancing incident management with team protection and development.
- Demonstrates structural thinking focused on documentation, automation, escalation, and building a stable, capable team rather than short-term fixes.