Operations Executive DLF 376209
DHL (company site, opens in a new tab)3–5 yrsGurugramOn-siteDirect career pageEst. 5.5–8 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day eCommerce hub operations within assigned Surface Hub, ensuring timely processing, consolidation, and dispatch of shipments.
- Coordinate inbound, outbound, and transit operations to maintain shipment visibility, adhere to network timelines, and ensure service quality.
- Identify and resolve operational exceptions, monitor performance against SLAs, and collaborate with multiple internal teams to support seamless shipment movement and service reliability.
Minimum Requirements
- Bachelor's Degree in any discipline required; certification or diploma in Logistics, Supply Chain Management, or Operations Management is advantageous.
- 3–5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations within a high-volume environment.
- Proficiency in managing shipment processing, surface linehaul coordination, and operational performance management; familiarity with logistics management systems and Microsoft Office.
- Work Experience Required: 3–5 years in relevant logistics or courier operations roles.
Ideal Candidate Profile
- Experienced in managing complex eCommerce logistics operations across surface network hubs with focus on operational accuracy and service compliance.
- Skilled in cross-functional coordination involving linehaul, last mile, and customer service teams to ensure end-to-end shipment flow and exception management.
- Data-driven operator with ability to monitor KPIs, generate operational MIS, and drive continuous process improvements to enhance productivity and service reliability.