Lead Technical Program Manager -Solution Analyst
JPMorgan Chase & Co. (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end delivery of strategic platform initiatives focused on ServiceNow capabilities, enhancements, integrations, remediation, and modernization.
- Drive cross-functional delivery across multiple teams, managing scope, timelines, dependencies, and risk to ensure predictable, high-quality execution in a regulated environment.
- Establish delivery visibility, coordinate releases and changes, and leverage enterprise AI tools for program planning and risk management with strong validation and governance.
Minimum Requirements
- 5+ years formal experience or certification in technical program management concepts.
- 8+ years' experience in delivery/program management or technology/platform execution with complex end-to-end initiatives.
- 3+ years leading cross-functional delivery across multiple teams including stakeholder communication and escalation management.
- Proficient in Agile/hybrid delivery environments, Jira for execution and reporting, and experience in release/change management within controlled settings.
Ideal Candidate Profile
- Experienced delivery leader skilled in operating within matrixed organizations, balancing speed with control discipline in regulated settings.
- Demonstrated ability to coordinate complex ServiceNow platform initiatives, including integrations and operational improvements with run/support functions.
- Comfortable leveraging enterprise-authorized AI tools for program management workflows while ensuring rigorous validation and compliance with data sensitivity.