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Tier-1 brand, popular TPM role, metro location, and broad delivery skills drive high candidate competition.
Regulated banking context and ServiceNow/platform delivery expertise require domain-specific experience, reducing transferability.
Multiple explicit years requirements and specific delivery tool and regulated-environment experience increase hiring strictness.
Lead end-to-end delivery of strategic platform initiatives focused on ServiceNow capabilities, enhancements, integrations, remediation, and modernization.
Drive cross-functional delivery across multiple teams, managing scope, timelines, dependencies, and risk to ensure predictable, high-quality execution in a regulated environment.
Establish delivery visibility, coordinate releases and changes, and leverage enterprise AI tools for program planning and risk management with strong validation and governance.
5+ years formal experience or certification in technical program management concepts.
8+ years' experience in delivery/program management or technology/platform execution with complex end-to-end initiatives.
3+ years leading cross-functional delivery across multiple teams including stakeholder communication and escalation management.
Proficient in Agile/hybrid delivery environments, Jira for execution and reporting, and experience in release/change management within controlled settings.
Experienced delivery leader skilled in operating within matrixed organizations, balancing speed with control discipline in regulated settings.
Demonstrated ability to coordinate complex ServiceNow platform initiatives, including integrations and operational improvements with run/support functions.
Comfortable leveraging enterprise-authorized AI tools for program management workflows while ensuring rigorous validation and compliance with data sensitivity.