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Remote posting and mid-level experience increase applicants, while ServiceNow specialization limits crowd.
ServiceNow certifications and ITSM experience transfer across industries but require platform-specific expertise.
Mandatory certifications, 5+ years ServiceNow experience and specific integration skills raise screening rigor.
Develop and enhance ServiceNow platform including core ITSM processes: Incident, Problem, Change, Service Catalog, Request, and CMDB.
Design, implement, test, and deploy technical solutions using ServiceNow development tools and APIs; handle troubleshooting and system maintenance.
Review functional requirements for accurate estimation, mentor peers, and collaborate with process owners and stakeholders.
Minimum 5 years total and relevant experience as a ServiceNow Developer.
ServiceNow System Admin Certification and ServiceNow Certified Application Developer certification required.
Experience with ITSM organizational structure and ITIL knowledge mandatory.
Bachelor’s Degree in Computer Science/IT or relevant work experience; Evening shift (5pm - 2am IST) work timing.
Experienced in implementing and enhancing ITSM ServiceNow core modules with hands-on development expertise.
Strong grasp of ServiceNow APIs, scripting (client scripts, UI policies), integrations (SSO, SAML, LDAP, REST), and web technologies (HTML, CSS, Angular JS).
Comfortable working in an ITIL-based, process-driven environment with cross-stakeholder collaboration and code peer review responsibilities.