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Remote mid-level enterprise CSM with quota and broad skills attracts many qualified applicants.
CSM skills transfer across SaaS, but fintech/accounting experience increases fit sensitivity.
Explicit 6+ years, quota-bearing enterprise experience, and executive-level requirements make filters strict.
Manage relationships with large accounting firms and enterprise clients as primary contact and trusted advisor.
Drive product adoption, upsell, and expansion to achieve net revenue retention and growth targets.
Lead strategic account planning, executive business reviews, and coordinate complex onboarding and escalations.
6+ years in customer success, strategic account management, or enterprise sales, preferably in SaaS, fintech, or payments.
Experience managing enterprise or national accounts with complex stakeholders and six-figure+ contracts.
Proven ability to meet or exceed growth or net revenue retention targets in a quota-carrying CSM or account management role.
Location: Fully remote role open to candidates in Canada and India.
Experienced in managing strategic, multi-stakeholder enterprise accounts in fintech or SaaS environments.
Skilled in executive relationship management and consultative selling with C-suite comfort.
Capable of working independently in fast-paced start-up settings and contributing to enterprise playbook development.