Enterprise Customer Success Manager
Plooto (company site, opens in a new tab)6+ yrsOn-siteDirect career pageEst. 15–30 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage relationships with large accounting firms and enterprise clients as primary contact and trusted advisor.
- Drive product adoption, upsell, and expansion to achieve net revenue retention and growth targets.
- Lead strategic account planning, executive business reviews, and coordinate complex onboarding and escalations.
Minimum Requirements
- 6+ years in customer success, strategic account management, or enterprise sales, preferably in SaaS, fintech, or payments.
- Experience managing enterprise or national accounts with complex stakeholders and six-figure+ contracts.
- Proven ability to meet or exceed growth or net revenue retention targets in a quota-carrying CSM or account management role.
- Location: Fully remote role open to candidates in Canada and India.
Ideal Candidate Profile
- Experienced in managing strategic, multi-stakeholder enterprise accounts in fintech or SaaS environments.
- Skilled in executive relationship management and consultative selling with C-suite comfort.
- Capable of working independently in fast-paced start-up settings and contributing to enterprise playbook development.