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Medium — specialized mining account role with moderate brand recognition, senior experience requirement, and extensive travel.
High because role requires mining/EPC aftermarket experience and large-account contract management.
High due to explicit 8–12 years, industry-specific aftermarket and contract management requirements.
Own the entire customer relationship and commercial activities for one large strategic infrastructure or mining account, focusing on aftermarket revenue growth including spare parts, service contracts, and value-added solutions.
Ensure contract delivery meets SLA and uptime targets through coordination with operations and technical teams; manage escalations, site visits, and customer performance reviews (QBRs).
Provide market intelligence, execute account growth strategies, lead contract negotiations, and champion digital adoption of fleet management tools at customer sites.
Bachelor's degree in Mechanical, Civil, Electrical Engineering or equivalent; MBA is advantageous.
8–12 years in aftermarket sales, key account management, or service business development within mining, construction equipment, infrastructure, or heavy industry sectors.
Experience managing large EPC or mining contractor accounts with multi-crore revenue and handling long-term service contracts (AMC, MARC, O&M).
Willingness to travel extensively (~60–70%) across India including remote sites; location is Bhubhaneshwar, India.
Demonstrated ability to manage strategic accounts with multi-level stakeholder engagement from operational teams to C-suite executives.
Strong commercial acumen with experience negotiating high-value service contracts and managing contract P&L and SLAs.
Comfortable working cross-functionally with sales, operations, technical services, and contract management in a high-impact, customer-facing role within mining or infrastructure sectors.