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Senior level and non-metro location with common Windows skills yields moderate applicant competition.
Operational Windows/ITIL skills transfer across industries, but GCC leadership makes fit moderately sensitive.
Explicit 10+ years, leadership and specific Windows/ITIL skills require strict screening.
Oversee a 12–15+ member IT team providing 24x7 Windows Server administration and application support with a focus on ITIL-aligned incident, problem, and change management.
Lead root-cause analysis and resolution efforts using structured problem-solving methodologies, generating KPI dashboards and operational reports.
Manage staffing, talent development, and cross-team collaboration to improve IT service delivery and monitor performance metrics.
10+ years of IT experience with at least 5 years managing teams of 12–15+ members, including junior managers and individual contributors.
Strong technical expertise in Windows Server, IIS, SQL, clustering, and experience with monitoring tools like Azure Monitor, LogicMonitor, SentryOne, and AppDynamics.
Bachelor’s degree in Computer Science/IT or related field is mandatory; relevant IT certifications are preferred but not mandatory.
Willingness to travel regionally and/or internationally.
Experienced leader balancing technical depth in Windows Server environments with team management and ITIL operational excellence.
Comfortable managing and mentoring a sizable team across multiple shifts to ensure continuous service operations and performance transparency.
Capable of driving operational improvements and root-cause problem solving across complex, multi-functional IT support environments.