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Remote role and mid-level (5yr) experience raise applicant density, but niche ServiceNow skills limit competition.
ServiceNow certifications and platform-specific integrations make cross-industry transferability low.
Requires minimum 5 years plus mandatory ServiceNow certifications and domain-specific skills.
Develop, enhance, and troubleshoot ServiceNow platform components including business rules, client scripts, UI elements, APIs, and integrations.
Design, test, and deploy technical solutions ensuring high availability and recoverability of ServiceNow environments.
Review requirements for accurate estimation and collaborate with process owners and stakeholders; provide mentorship and peer reviews within the service management team.
Minimum 5 years of total and relevant experience as a ServiceNow Developer.
Mandatory ServiceNow System Admin and Application Developer certifications.
Strong experience with ITSM processes: Incident, Problem, Change, Service Catalog, Request, and CMDB.
Bachelor’s Degree in Computer Science/IT or relevant work experience; must be able to work evening shift (5pm - 2am IST).
Experienced in ITSM organizational structures and implementation of core ITSM process areas.
Proficient in development with ServiceNow technical components including scripting, APIs, and integrations (SSO, SAML, LDAP, REST, etc.).
Capable of reviewing detailed requirements, mentoring others, and effectively collaborating with process owners and stakeholders.