Customer Engagement Manager
GoGuardian (company site, opens in a new tab)3+ yrsOn-siteDirect career pageEst. 9–16 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Identify and manage customer engagement, adoption, and churn risks for Curriculum and Instruction products using customer and product data.
- Collaborate with Customer Success, Product, Solutions Engineering, and Engineering teams to drive actions improving customer retention and product experience.
- Directly engage with customers and internal teams to understand issues, support strategic/at-risk customers, and validate product solutions.
Minimum Requirements
- 3+ years in Customer Success, Customer Engagement, Technical Account Management, Solutions Consulting, or similar SaaS customer-facing role.
- Experience working with U.S.-based customers and leading customer conversations and business reviews.
- Ability to work during U.S. business hours from India (remote).
- Strong analytical skills for data-driven customer risk identification and investigation.
Ideal Candidate Profile
- Experienced in managing strategic or at-risk customer accounts with a focus on engagement and retention.
- Operates effectively in cross-functional technical and customer-facing teams, bridging product and customer needs.
- Comfortable with technical troubleshooting involving web applications, data integrations, and APIs.