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Remote mid-level generalist customer-success role with US overlap and broad skillset attracts many qualified applicants.
Core customer-success skills transfer across SaaS, though K-12 edtech domain knowledge is a modest preference.
Moderate filters: explicit 3+ years, SaaS customer-success experience, analytics and US-facing communication required.
Identify and manage customer engagement, adoption, and churn risks for Curriculum and Instruction products using customer and product data.
Collaborate with Customer Success, Product, Solutions Engineering, and Engineering teams to drive actions improving customer retention and product experience.
Directly engage with customers and internal teams to understand issues, support strategic/at-risk customers, and validate product solutions.
3+ years in Customer Success, Customer Engagement, Technical Account Management, Solutions Consulting, or similar SaaS customer-facing role.
Experience working with U.S.-based customers and leading customer conversations and business reviews.
Ability to work during U.S. business hours from India (remote).
Strong analytical skills for data-driven customer risk identification and investigation.
Experienced in managing strategic or at-risk customer accounts with a focus on engagement and retention.
Operates effectively in cross-functional technical and customer-facing teams, bridging product and customer needs.
Comfortable with technical troubleshooting involving web applications, data integrations, and APIs.