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Tier-1 employer, generalist operations title, metro location, and broad skill requirements increase competition.
Role requires finance-specific claims and cards operations expertise, limiting cross-industry transferability.
Entry-level months requirement and basic cards knowledge plus night-shift availability create moderate filtering.
Support and document customer claims information, conducting research and providing status updates.
Identify improvements in customer experience through analysis of complex account activity and manage claim resolution.
Perform customer support tasks balancing service quality with investigative research in a call center environment, escalating issues as needed.
6+ months of customer service support experience or equivalent demonstrated via work, training, military, education.
Flexible to work Night shift.
Knowledge in Debit and Credit cards.
University degree in Business or related discipline preferred but not mandatory (Desired Qualification).
Experience or exposure to chargebacks or card operations within a customer service or claims environment.
Ability to balance investigative research with customer service interactions in high-volume call settings.
Strong analytical skills and effective communication for collaborating with colleagues and handling escalations.