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Mid-level metro role with a common IT release title and moderate brand increases applicant competition.
Release management and ITIL skills transfer across industries but expect moderate domain knowledge requirements.
Requires minimum three years and specific ITIL/release management experience, raising shortlisting rigidity.
Develop and manage release schedules including dependencies with service areas and site operations.
Ensure all IT service components are tested, validated, and aligned with business unit needs before deployment.
Implement contingency and rollback plans to mitigate operational risks during releases and maintain an integrated release calendar.
Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
Minimum 3 years’ experience in service transition and service delivery, preferably in a global multi-site environment.
Strong skills in Release & Deployment management and Service Readiness & Acceptance planning.
Work Experience Required: Minimum 3 years in relevant IT service roles.
Experienced in managing IT service releases and deployments within complex, multi-site or global operational settings.
Familiar with ITIL and IT Service Management processes applied to service excellence and continuous improvement.
Able to engage with Business Units to prioritize ITSM initiatives and communicate operational impacts and risks effectively.