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Metro-based, generalist IT-operations role with mid-level experience and broad skillset increases applicant competition.
Monitoring, ITSM, and cloud skills transfer across industries but favor enterprise operations backgrounds.
Explicit experience range, 24x7 shift requirement, and specific monitoring/ITSM skills create moderate shortlisting filters.
Provide Level 1 and 1.5 technical support for infrastructure, applications, and monitoring platforms, ensuring timely incident resolution per SLAs in a 24x7 environment.
Monitor alerts and events using enterprise tools like Centreon, Datadog, and Zabbix; validate and act on alerts, and maintain monitoring dashboards.
Manage ITSM tickets end-to-end using tools like ServiceNow, participate in Major Incident bridges, and contribute to documentation and service improvement efforts.
Bachelor's degree in Computer Science, IT, or related field.
0.6 to 3 years of experience in IT operations, service desk, or infrastructure support.
Experience in a 24x7 Global Operations, NOC, or SOC environment.
Familiarity with ITIL processes, Windows/Linux environments, monitoring tools (e.g., Datadog, Zabbix), and ITSM tools such as ServiceNow or PagerDuty.
Comfortable operating in a fast-paced, shift-based 24x7 Global Operations or NOC environment handling infrastructure and application support.
Experienced in following ITIL best practices for incident, request, and change management with focus on SLA adherence.
Skilled in using multiple monitoring and ITSM platforms and able to document processes for continuous service improvement.