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Strong employer brand and metro location increase competition, but role is specialized to collections vendor management.
Role requires credit-card collections and vendor management expertise, limiting cross-industry transferability.
Requires specific credit-card collections and vendor management experience and compliance, but no rigid years specified.
Manage and monitor channel partners handling tele calling for Collections, ensuring efficient execution of collection strategy.
Review portfolio qualitatively and quantitatively to identify gaps and improve collection efficiencies.
Ensure compliance and performance adherence including training, audits, performance tracking, and agency payments management.
Experience managing large distributed vendor teams in collections or related domain.
Good understanding of Credit Card operations and Collection processes.
Knowledge of dialer strategies for collection efficiency.
Graduate or Post-Graduate degree in any discipline.
Experienced in credit card collections with strategic portfolio segmentation skills.
Capable of managing stakeholder relationships and driving process-oriented results.
Proficient in vendor management with focus on compliance, training, and operational monitoring.