Senior Manager - Vendor Management (Collections)
Small Business Investment Company (SBIC) program — U.S. Small Business Administration (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 18–28 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage telecalling channel partners for assigned Collections portfolio ensuring execution of collection strategies and monitoring performance.
- Analyze and segment portfolios at various levels to optimize collection efficiencies and prioritize outreach efforts.
- Ensure compliance, system uptime, training, and vendor payout management aligning with business SLAs and regulatory standards.
Minimum Requirements
- Experience with credit card collections and managing large distributed vendor teams.
- Knowledge of dialer strategies and collection processes in credit card domain.
- Graduate or Post-Graduate degree in any discipline.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing third-party vendor teams in a credit card collections environment with a strategic approach to portfolio analysis and channel segmentation.
- Able to handle operational metrics such as resolution rates, rollback rates, and productivity indicators to drive business outcomes.
- Skilled in stakeholder management and compliance adherence in a large-scale, process-driven setting.