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Tier-1 employer, metro location, and generalist vendor-management role increase candidate competition.
Strong bias toward credit-card collections and vendor-management reduces cross-industry transferability.
Requires domain-specific credit-card collections and vendor-management expertise but lacks explicit years, so moderate strictness.
Manage telecalling channel partners for assigned Collections portfolio ensuring execution of collection strategies and monitoring performance.
Analyze and segment portfolios at various levels to optimize collection efficiencies and prioritize outreach efforts.
Ensure compliance, system uptime, training, and vendor payout management aligning with business SLAs and regulatory standards.
Experience with credit card collections and managing large distributed vendor teams.
Knowledge of dialer strategies and collection processes in credit card domain.
Graduate or Post-Graduate degree in any discipline.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing third-party vendor teams in a credit card collections environment with a strategic approach to portfolio analysis and channel segmentation.
Able to handle operational metrics such as resolution rates, rollback rates, and productivity indicators to drive business outcomes.
Skilled in stakeholder management and compliance adherence in a large-scale, process-driven setting.