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Job Description
Structured overview of role & requirementsAbout This Role
Lead configuration and customization of ServiceNow CSM module including integrations and code development.
Ensure high code quality following ServiceNow standards and provide technical support during UAT and production issues within defined SLAs.
Analyze enhancements and defects, suggest technical solutions, maintain development documentation, and mentor junior team members.
Minimum Requirements
6-9 years of software development experience in ServiceNow, preferably with CSM module.
Certified Application Developer (mandatory); Certified System Administrator or System Administration Advanced (preferred).
Strong technical skills in JavaScript, HTML5/CSS3, JSON, API integration, ServiceNow platform expertise including Service Bridge and CMDB.
Strong telecom domain background and troubleshooting skills on ServiceNow.
Ideal Candidate Profile
Experienced in leading ServiceNow CSM module development and integration projects with ability to deliver reusable and secure code.
Practiced in analyzing business requirements and defects, proactively re-engineering code, and managing SDLC processes.
Capable of mentoring junior team members and communicating effectively with business analysts to resolve production issues quickly.