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Metro mid-senior role with generic title but niche ServiceNow certification yields moderate competition.
ServiceNow CAD requirement and telecom background preference limit cross-industry transferability.
Mandatory 6-9 years experience and required ServiceNow CAD certification increase shortlisting strictness.
Lead configuration, customization, and integration of ServiceNow CSM module ensuring adherence to coding standards and security measures.
Analyze business requirements, deliver high-quality reusable code, provide third-level production support within SLA and assist UAT.
Mentor junior team members, manage code quality and version control, and participate in SDLC processes including regression and integration testing.
6-9 years of experience in software development with ServiceNow, preferably in CSM module.
Certified Application Developer for ServiceNow (required); Certified System Administrator or System Administration Advanced (preferred).
Strong expertise in Javascript, HTML5/CSS3, JSON, API integration, ServiceNow ITSM or CSM experience, and telecom domain knowledge.
Work Experience Required: 6-9 years in relevant software development; Notice period: Not explicitly mentioned in the JD.
Experienced in ServiceNow evolution and integration with strong troubleshooting and problem-solving capabilities.
Demonstrates capability to lead technical discussions with business analysts and provide solutions within defined SLAs.
Proficient in applying standards-based coding practices, mentoring others, and handling production issue resolution effectively.