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Tier-1 employer and metro location increase competition, but niche UC skills limit applicant pool.
UC/AV skills transfer across industries, but regulated-finance experience increases domain specificity.
Explicit 2-5 years plus mandatory Teams, SBC, MTR, AV and regulated-finance experience creates strict filtering.
Own end-to-end management and maintenance of Microsoft Teams, voice infrastructure (Operator Connect, Direct Routing), Zoom platforms, and audio/visual conference room systems.
Provide operational support including troubleshooting, incident management, maintenance, and On-Call support to meet service restoration targets.
Manage vendor relationships and coordinate with project teams for AV and telephony needs in new construction and renovation projects.
Bachelor’s degree in Computer Science/IT, Unified Communications, MIS, or equivalent experience.
2-5 years of experience with unified communications and telephony platforms such as Microsoft Teams, Zoom, Ribbon, Audio Codes.
2+ years of experience with Microsoft Teams Rooms (MTR), SBCs/Operator Connect, MS Teams dial plans, voice routes, call queues, auto attendants, E911 configuration, and AV/video conferencing equipment.
Ability to provide after-hours or On-Call support; experience working directly with non-technical end users.
Strong hands-on skills managing Microsoft Teams and unified communication telephony platforms with a focus on end-user experience.
Experience improving configurations, procedures, and processes to enhance availability, capability, and efficiency within a regulated or financial services environment.
Comfortable operating in a hybrid work setting requiring office presence at least three days a week during 2:00 PM-10:30 PM IST shift.