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Mid-level generic Data Analyst role, metro location, and moderate brand create high candidate competition.
Preference for BPO/call-centre experience reduces portability slightly, so background fit sensitivity is medium.
Explicit 3–5 years requirement plus mandatory Power BI, SQL and R/Python skills creates moderately strict shortlisting.
Analyze large datasets for performance trends and improvement opportunities within call centre operations.
Develop and maintain Power BI dashboards to provide timely visibility of call centre performance.
Perform root-cause analysis on operational and customer experience issues and translate findings into clear narratives for client stakeholders.
3+ years of experience as a data analyst or in an analytics role, preferably in BPO, call centre, or customer experience environment.
Proficiency in Power BI and SQL; strong skills in R (preferred) or Python for data handling and analysis.
Graduate degree.
Location requirement: Thane, India.
Experienced in call centre or BPO analytics with hands-on knowledge of performance reporting and quality assurance insights.
Comfortable translating complex data into clear, actionable data stories for non-technical stakeholders.
Collaborative and able to work closely with data science teams and client consultants to align analytics with client goals.