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Tier-1 brand and metro location increase applicant density despite niche field-service AI specialization.
Requires deep field-service domain and Salesforce platform expertise, limiting cross-industry transferability.
Explicit 3+ years plus mandatory field-service domain expertise and technical Salesforce/AI skills raise filtering strictness.
Lead customer-facing discovery and design of AI-driven solutions for complex field service use cases to meet defined business outcomes.
Develop and implement technical requirements and optimization techniques aligned with customer Key Performance Indicators through workshops and data analysis.
Drive innovation and continuous improvement by advancing tools, methodologies, and collaborating closely with product teams for co-innovation.
Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, or related field.
Extensive experience in the Field Service domain with at least 3 years in customer-facing, leadership roles in global organizations.
Minimum 3 years of experience in problem-solving, analytical roles including data analysis and interpreting complex data sets.
Ability to travel approximately 20-30% as required.
Experienced in mobile workforce management, digital transformation, and automation in field service contexts.
Strong capability in designing and implementing AI and optimization-based technical solutions for scheduling and operations.
Comfortable leading workshops and collaborating across technical and operational stakeholders in global and dynamic environments.