Field Service AI Technical Architect
Salesforce, Inc. (company site, opens in a new tab)3+ yrsGurugramOn-siteDirect career pageEst. 20–40 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead customer-facing discovery and design of AI-driven solutions for complex field service use cases to meet defined business outcomes.
- Develop and implement technical requirements and optimization techniques aligned with customer Key Performance Indicators through workshops and data analysis.
- Drive innovation and continuous improvement by advancing tools, methodologies, and collaborating closely with product teams for co-innovation.
Minimum Requirements
- Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, or related field.
- Extensive experience in the Field Service domain with at least 3 years in customer-facing, leadership roles in global organizations.
- Minimum 3 years of experience in problem-solving, analytical roles including data analysis and interpreting complex data sets.
- Ability to travel approximately 20-30% as required.
Ideal Candidate Profile
- Experienced in mobile workforce management, digital transformation, and automation in field service contexts.
- Strong capability in designing and implementing AI and optimization-based technical solutions for scheduling and operations.
- Comfortable leading workshops and collaborating across technical and operational stakeholders in global and dynamic environments.