Senior Engineer — Dynamics 365 Support
Unisys (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own complex Dynamics 365 incident tickets end-to-end, including troubleshooting, documentation, and resolution.
- Serve as escalation point for complex issues, preparing high-quality escalations to L3/vendor teams.
- Mentor junior engineers and contribute to SOP, automation, and support process improvements.
Minimum Requirements
- 5-8 years experience with Dynamics 365 (Commerce, CRM, Case Management) and Power Platform.
- Experience managing incident lifecycle using ServiceNow for 5+ years.
- ITIL Foundation (v4 or v5) certification required.
- Work Experience Required: 4-6 years relevant experience or equivalent combination of education and experience.
Ideal Candidate Profile
- Experienced in structured troubleshooting and root cause analysis across Dynamics 365 and integrations to identify systemic problems.
- Proven ability to own multi-system complex incidents independently and communicate effectively with cross-functional stakeholders.
- Skilled in mentoring others and driving continuous support process improvements through knowledge management and automation initiatives.