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Senior non-metro role with specific infrastructure and management requirements limits applicant density to medium.
Core infrastructure and IT operations skills are broadly transferable across industries.
Explicit 10+ years, 5+ years management, and mandatory Windows/ITIL/monitoring skills create high shortlisting strictness.
Manage a team of 12–15 members including junior managers and individual contributors in Windows Server and IT operations support.
Drive problem management using structured methodologies and lead root-cause analysis to prevent recurring issues.
Produce KPI dashboards and reports while managing cross-functional collaboration to improve resolution timelines and deliver operational projects.
10+ years of IT experience with at least 5 years in people management of 12–15 team members.
Strong technical expertise in Windows Server administration, IIS, SQL, clustering, and application support.
Experience with ITIL-aligned processes including Incident, Problem, and Change Management.
Bachelor’s degree in Computer Science/IT; willingness to travel regionally/internationally.
Experienced leader capable of balancing technical management and team leadership in 24x7 IT operations.
Proficient in using monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, and AppDynamics.
Skilled in coaching and developing staff with focus on performance management and talent retention.