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High due to PwC brand, metro Gurgaon location, and mid-level experience band.
High—role requires niche GE4CX, GCP, telephony and contact-center AI experience not easily transferable.
High because many mandatory GECX, Dialogflow, Vertex AI, GCP, telephony and Python integration requirements.
Design, build, and deploy conversational AI workflows on Google Gemini Enterprise for Customer Experience (GE4CX) integrating with enterprise CRM and telephony systems.
Develop and optimize multi-turn, multimodal AI interactions including agent assist features and CX analytics dashboards using Google Cloud Platform services.
Lead end-to-end delivery of CCAI projects from architecture to deployment and continuous improvement, ensuring security and compliance of AI customer engagement solutions.
4-8 years of relevant work experience in conversational AI development.
Bachelor's degree (BTech/BE) mandatory.
Proven hands-on experience with GE4CX, Dialogflow CX, Agent Assist, and Google Contact Center AI platform.
Proficiency in Python or Node.js for custom integrations and knowledge of core GCP services like Cloud Run, GKE, Pub/Sub, and BigQuery.
Experienced in developing AI-driven CX workflows with expertise in multi-turn and multimodal conversational design.
Strong integration skills with enterprise CRM (Salesforce) and telephony platforms (Genesys, Cisco, Avaya).
Ability to translate complex business requirements into scalable architecture and collaborate with cross-functional teams in fast-paced environments.