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PwC brand, metro location, and mid-level role increase applicant density despite niche GE4CX specialization.
Requires specialized GE4CX, contact-center, and GCP integration expertise, limiting cross-industry transferability.
Explicit 4–8 years plus mandatory GE4CX, GCP, and integration skills create stringent screening filters.
Design, build, and deploy conversational AI workflows and multi-step interactions using Google Gemini Enterprise for Customer Experience (GE4CX) platform.
Integrate Contact Center AI components with enterprise CRM (Salesforce) and telephony systems (Genesys, Cisco, Avaya), and develop custom fulfillment logic using Python/Node.js.
Implement CX analytics dashboards and collaborate cross-functionally to deliver end-to-end contact center AI solutions including agent assist and voice biometrics features.
4-8 years of relevant work experience in conversational AI development and integrations.
Bachelor's degree (BTech/BE) required.
Proven hands-on experience with GE4CX, Dialogflow CX, Agent Assist, CX Insights, BigQuery/Postgres SQL, Cloud Run, API Management, and Python/Node.js.
No mention of notice period or specific location requirement; visa sponsorship not available.
Experienced in multi-turn, multimodal conversational AI design with skills in LLM fine-tuning and Gemini multimodal capabilities.
Strong expertise in integrating AI-driven CX solutions with enterprise systems in fast-paced client environments.
Demonstrates ability to translate complex CX requirements into scalable technical architectures with a focus on operational excellence and compliance.