Manager/Senior Manager, Customer Success (Enterprise) (Remote)
Everstage (company site, opens in a new tab)5+ yrsChennaiRemoteDirect career pageEst. 12–20 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end customer success for Everstage’s largest and most strategic enterprise customers, focusing on retention, renewals, product adoption, and customer advocacy.
- Drive alignment and coordination across Customer Support, Implementation & Onboarding, Sales, Product, and Marketing teams to deliver value realization and meet customer success goals.
- Manage account health and satisfaction by building strong relationships, identifying risks, and facilitating growth opportunities and contract renewals.
Minimum Requirements
- 5+ years experience in Customer Success, Account Management, or Services in a relevant role.
- Experience managing a book of business worth $4 million or more.
- Demonstrated ability to define and implement customer success and engagement strategies.
- Work Experience Required: Minimum 5+ years in a similar customer success or account management role.
Ideal Candidate Profile
- Experienced in handling complex enterprise accounts with a strategic and customer-first mindset.
- Strong cross-functional leadership and collaboration skills to coordinate multiple teams and stakeholders.
- Skilled in problem solving, negotiation, and maintaining high customer empathy with strong communication abilities.