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Remote role, mid-level generalist title, metro locations, and broad enterprise requirements increase competition.
Enterprise SaaS customer success requires domain-specific account management experience, limiting cross-industry transferability.
Explicit 5+ years, $4M+ book management, and mandatory enterprise CSM skills create strict screening filters.
Own end-to-end customer success for Everstage’s largest and most strategic enterprise customers, focusing on retention, renewals, product adoption, and customer advocacy.
Drive alignment and coordination across Customer Support, Implementation & Onboarding, Sales, Product, and Marketing teams to deliver value realization and meet customer success goals.
Manage account health and satisfaction by building strong relationships, identifying risks, and facilitating growth opportunities and contract renewals.
5+ years experience in Customer Success, Account Management, or Services in a relevant role.
Experience managing a book of business worth $4 million or more.
Demonstrated ability to define and implement customer success and engagement strategies.
Work Experience Required: Minimum 5+ years in a similar customer success or account management role.
Experienced in handling complex enterprise accounts with a strategic and customer-first mindset.
Strong cross-functional leadership and collaboration skills to coordinate multiple teams and stakeholders.
Skilled in problem solving, negotiation, and maintaining high customer empathy with strong communication abilities.