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Tier-1 brand plus Bangalore metro increase density, but senior GSI specialization limits applicant pool.
High, due to niche GSI experience, ITSM/ESM domain expertise, and partner-led commercial alignment.
Requires specific GSI/presales, ITSM and solution-architecture experience, making shortlisting highly selective.
Own technical solution leadership for Global Systems Integrator (GSI) partners around Employee Experience and Freshservice solutions.
Translate partner and customer service challenges into structured Freshservice and Enterprise Service Management (ESM) opportunities, including AI-enabled service improvements.
Develop and deliver enablement assets and sessions to scale partner capabilities and support partner-sourced annual recurring revenue (ARR).
Experience in solution architecture, presales, consulting, or partner solution engineering roles.
Strong knowledge of Employee Experience, ITSM, ESM, service desk modernization, and internal service delivery.
Experience working with GSIs, systems integrators, consulting firms, or partner-led business models.
Work Experience Required: Not explicitly mentioned in the JD.
Proven ability to craft and communicate complex EX, ESM, and AI-driven solution narratives to GSI partners and stakeholders.
Experience in creating demos, discovery guides, enablement content, and reference architectures specifically for ITSM/ESM platforms.
History of supporting or driving partner-sourced revenue growth in collaboration with sales, product, and technical teams in a GSI or partner-influenced environment.