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Tier-1 bank, metro location, and common operations role attract many qualified applicants.
Banking fraud, claims processes and compliance demand industry-specific knowledge, limiting cross-industry transferability.
Requires 2+ customer service experience, onsite attendance and mandatory training, creating moderate filtering.
Identify and implement improvements in fraud and claims processes to enhance customer experience and mitigate risks through effective customer authentication.
Manage multiple claim types by reviewing cases, making decisions using various systems, and conducting necessary external research.
Support team performance by identifying operational gaps, providing process improvement feedback, and offering subject matter guidance to less experienced staff.
At least 2 years of customer service support experience or equivalent demonstrated through work experience, training, military experience, or education.
Ability to attend the full duration of the required training period.
Must be able to work additional hours as needed.
Must work on-site at the designated location.
Experienced in handling complex customer interactions in fraud and claims operations with strong communication skills for deescalation and rapport-building.
Comfortable working in a risk and compliance-driven environment requiring adherence to multiple risk programs and policies.
Capable of managing multiple systems and applications while making informed decisions related to fraud claims and risk mitigation.