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Metro location, strong employer brand and mid-level generalist role with 3–6 years experience increase competition.
Operations and partner-support skills transfer across industries, but B2B marketplace and Domo experience create moderate specialization.
Explicit 4+ years requirement plus mandatory B2B onboarding/support experience and Excel/Domo skills raises strictness.
Own day-to-day operational support for B2B partners including managing incoming service requests and resolving partner issues.
Monitor order pipeline, returns, payment disputes, and partner performance metrics, collaborating to resolve and improve outcomes.
Lead small to medium projects focused on enhancing partner experience and provide periodic reports with analysis and insights.
Graduate degree in Business Studies.
Minimum 4 years experience in onboarding, service, or support roles in digital, B2B, or customer/client facing industries.
Proficiency in MS Excel and MS PowerPoint; ability to analyze data using MS Excel and Domo.
Strong collaboration and communication skills with ability to handle multiple priorities effectively.
Experienced in operational support within digital or B2B environments handling partner relationships and issue resolution.
Detail-oriented with strong problem-solving and logical reasoning capabilities.
Capable of managing data analysis and reporting to drive partner performance and experience improvements.