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Tier-1 brand, metro location, common operations title, and broad skill requirements increase competition.
Role needs transfer-agency and capital-markets operations knowledge, limiting cross-industry transferability.
Requires specific capital markets operations expertise and leadership but lacks explicit years, indicating medium strictness.
Lead and manage operations of the team handling Share Dealing, Transfer Agency/Registrations, Settlements, Reconciliations, and related capital market activities ensuring SLA adherence.
Drive team performance against KPIs, manage escalations, implement process improvements, and ensure compliance with legal, regulatory, and business requirements.
Support business continuity, manage audits, lead quality and efficiency initiatives, and handle people leadership responsibilities including training, coaching, and career development of 8-10 team members.
Work Experience Required: Not explicitly mentioned in the JD.
Strong knowledge of transfer agency, registration, and capital market products with experience in reconciliation and settlement operations.
Ability to work in rotational shifts starting at 3:30 AM IST (APAC) and 11:30 AM IST (EMEA).
Proficient in Excel (VBA knowledge a plus), MS Word, and Office tools; qualification in business, financial markets, law, or securities industry desirable.
Experienced in managing operational teams in complex, regulated financial services environments handling multi-regional shifts (APAC/EMEA).
Capability to lead process improvements and risk management efforts, ensuring SLA compliance and quality in high-volume, time-sensitive trading operations.
Strong analytical skills with the ability to handle escalations, client management, and performance management in dynamic, fast-paced settings.