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Job Description
Structured overview of role & requirementsAbout This Role
Own the end-to-end design, maintenance, and deployment of software tools for Glory’s Self-Service Systems installation and configuration.
Administer and maintain global bug tracking systems including customization, updates, user and project management.
Investigate software issues via log analysis and testing to support Professional Services and collaborate with hardware support and engineering teams for resolution and roadmap planning.
Minimum Requirements
Degree qualified or equivalent in Computer Science or Engineering.
Extensive IT skills with Windows, Linux, Web/Cloud environments; strong SQL scripting and infrastructure maintenance experience.
Software development experience in Java, C++, or .NET highly desired; knowledge of network security (SSL) and AD identity management preferred.
Work Experience Required: Not explicitly mentioned in the JD; ability to travel up to 20% including internationally.
Ideal Candidate Profile
Experienced in managing complex software installation tools and bug tracking systems in a global professional services environment.
Demonstrates strong analytical and problem-solving skills with familiarity in software testing and diagnosis across Windows and Linux servers.
Comfortable working in a distributed, multicultural team and capable of collaborating with cross-functional technical and regional teams.