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Metro-based security manager at a global firm, moderately specialized but attracts experienced applicants.
High because security problem management skills are specialized and not easily transferable across industries.
Requires deep security operations, RCA, and compliance knowledge, raising selection strictness.
Lead problem management efforts by identifying, analyzing, and managing root causes of IT security incidents to prevent recurrence and enhance security posture.
Drive transition from incident response to structured problem management, including root cause analysis and permanent corrective actions.
Establish and mature Security Problem Management capability aligned with ITIL best practices, and lead cross-functional review boards and reporting to senior leadership.
Proficiency in problem analysis, root cause investigation, data correlation, and IT security management.
Experience in managing information security incidents with focus on long-term risk reduction.
Work Experience Required: Not explicitly mentioned in the JD.
Applicants may be required to attend onsite interviews at Wolters Kluwer office in India.
Experienced in coordinating across business units, security operations, and technology teams to drive remediation and accountability for security issues.
Capable of translating problem management findings into strategic security improvements and aligning with enterprise risk management frameworks like NIST and ISO.
Skilled in leading teams through problem analysis activities and fostering continuous improvement in incident and problem management processes.