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Strong employer brand and metro location but senior specialized role reduces candidate pool.
Specialized SRE and cloud infrastructure skills make cross-industry transitions limited without equivalent operational experience.
Explicit 10-15 years and extensive SRE, cloud, IaC, and observability requirements.
Design, develop, and deliver scalable, cloud-native software and architectures to enhance availability, latency, and efficiency of Freshworks products and platforms.
Manage performance, availability, and reliability of mission-critical services including automation to prevent recurrence and cost optimization across Freshworks Cloud.
Lead strategy, roadmap, automation, orchestration, and blameless postmortems for large-scale incidents focusing on SRE principles and cloud infrastructure.
10-15 years of experience in Site Reliability Engineering focusing on performance, architecture, and design of applications.
Strong expertise in cloud computing (AWS), Linux systems administration, containerization (Docker, Kubernetes), infrastructure as code (Terraform, Ansible).
Knowledge of SRE principles including SLOs, SLIs, SLAs, error budgets, incident management, and retrospectives.
Experience with monitoring/logging tools (New Relic, Splunk, ELK, Nagios, Prometheus, Datadog, AWS Cloudwatch) and cloud cost management.
Experienced leader in large-scale distributed systems reliability, skilled in defining technical roadmaps and driving cross-functional consensus on reliability goals.
Proven track record in designing and supporting automation, self-healing systems, and performance tuning within cloud environments.
Strong strategic thinker with ability to improve operational processes and lead complex incident resolution using blameless postmortems.