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Strong employer brand, metro location, a popular CSM title, and broad skill requirements increase applicant competition.
Customer Success skills are transferable across SaaS industries but require product and stakeholder expertise, so medium sensitivity.
Explicit 10+ years requirement plus senior stakeholder and revenue-impact experience implies high shortlisting strictness.
Own a book of customer accounts, driving adoption and engagement with LinkedIn Sales Navigator to ensure ROI.
Act as trusted advisor to customers, delivering tailored value propositions, success plans, and change management to support customer priorities.
Collaborate cross-functionally internally and externally to mitigate churn risk and improve product experience through insights and feedback.
10+ years experience in Customer Success, Account Management, Consulting, Product Training, Project or Change Management.
Ability to partner with senior stakeholders (C-level/Director) and manage high-revenue client accounts.
Proficient with Microsoft Office tools: Excel, Word, Outlook, PowerPoint.
Work Location: Hybrid (home and LinkedIn office as business needs determine). Travel required when safe and appropriate.
Experienced in customer success or sales effectiveness with strong business acumen and consultative skills.
Skilled in analyzing data and customer insights to drive product adoption and customer value realization.
Strong networking and influencing abilities with a record of partnering across multiple stakeholders and leading customer-focused initiatives in a fast-paced environment.