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Tier-1 brand, popular call-center role, mid-level experience band, and metro location increase applicant competition.
Customer-service skills transfer across industries but US banking and check-fraud knowledge raise domain specificity.
Explicit 6+ months experience requirement plus US banking and shift flexibility requirements create moderate filtering.
Support and document customer information related to fraud and claims, conducting research and updating claim statuses.
Perform investigative and routine customer support tasks balancing service quality and research while handling inbound calls in a call center setup.
Follow directions from team lead, escalate issues as needed, and collaborate with colleagues and supporting areas to enhance customer experience.
6+ months of customer service support experience or equivalent demonstrated through work experience, training, military experience, or education.
Understanding of US banking and Check Fraud.
Flexible to work any shift including weekends.
Work Experience Required: 6+ months customer service or equivalent.
Operates effectively in a structured call center environment with hierarchical supervision and escalation protocols.
Experience handling sensitive financial fraud claims requiring investigative research combined with customer service skills.
Comfortable working flexible shifts, including weekends, with knowledge of US banking operations and fraud detection.