Operations Team Leader
MUFG Pension & Market Services (company site, opens in a new tab)On-siteDirect career pageEst. 10–18 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a customer-focused operations team responsible for Share Dealing, Transfer Agency/Registrations, Settlements, and Reconciliations to meet SLAs and KPI targets.
- Drive operational excellence by monitoring team performance, managing escalations, ensuring compliance with legal and regulatory requirements, and leading process improvement initiatives.
- Provide people leadership including coaching, career development, performance management for a team of 8-10 members, and support APAC/EMEA rotational shifts starting from 3:30 AM IST or 11:30 AM IST respectively.
Minimum Requirements
- Experience in transfer agency, share dealing, capital markets operations, reconciliation, and settlements.
- Ability to manage and lead a team of at least 8-10 people.
- Willingness to work in rotational shifts covering APAC and EMEA time zones starting at 3:30 AM IST or 11:30 AM IST.
- Qualification in business/financial markets/law/securities industry desirable but not explicitly mandatory; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strong knowledge of transfer agency, capital markets, and reconciliation processes with proven ability to manage operational risks and ensure compliance.
- Experienced in leading mid-sized teams, handling escalations, and driving quality and process improvements in a fast-paced, high-volume environment.
- Comfortable working in rotational shifts supporting APAC and EMEA regions, with good communication skills and proficiency in Excel (VBA a plus).