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Tier-1 brand plus a common operations title increases competition, mitigated by shift and domain specificity.
Role requires finance/capital-markets operations expertise, limiting cross-industry transferability.
Mandatory capital-markets operations, reconciliation, leadership, and Excel skills create moderate strictness.
Lead and manage a customer-focused operations team responsible for Share Dealing, Transfer Agency/Registrations, Settlements, and Reconciliations to meet SLAs and KPI targets.
Drive operational excellence by monitoring team performance, managing escalations, ensuring compliance with legal and regulatory requirements, and leading process improvement initiatives.
Provide people leadership including coaching, career development, performance management for a team of 8-10 members, and support APAC/EMEA rotational shifts starting from 3:30 AM IST or 11:30 AM IST respectively.
Experience in transfer agency, share dealing, capital markets operations, reconciliation, and settlements.
Ability to manage and lead a team of at least 8-10 people.
Willingness to work in rotational shifts covering APAC and EMEA time zones starting at 3:30 AM IST or 11:30 AM IST.
Qualification in business/financial markets/law/securities industry desirable but not explicitly mandatory; Work Experience Required: Not explicitly mentioned in the JD.
Strong knowledge of transfer agency, capital markets, and reconciliation processes with proven ability to manage operational risks and ensure compliance.
Experienced in leading mid-sized teams, handling escalations, and driving quality and process improvements in a fast-paced, high-volume environment.
Comfortable working in rotational shifts supporting APAC and EMEA regions, with good communication skills and proficiency in Excel (VBA a plus).