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Remote role and common technical-support title increase competition despite smaller employer brand.
Core Windows/SQL skills are transferable, but HL7 and EHR integration experience makes background fit healthcare-sensitive.
Extensive mandatory technical stack (Windows, SQL, HL7, ITSM) and healthcare integration needs enforce strict filtering.
Investigate, diagnose, and resolve complex technical escalations in enterprise healthcare applications and secure messaging solutions.
Manage escalations through to resolution by coordinating between Level 2 Support, Engineering, and Development teams using ITSM platforms.
Provide detailed technical troubleshooting, documentation, and customer communication including creating knowledge base articles.
Proven expertise in Windows Server environments, PowerShell, SQL Server, and HL7 integration technologies.
Experience with IIS, ASP.NET, and application troubleshooting in healthcare IT environments or equivalent technical domain.
Experience managing escalations and incident resolution using ITSM tools such as ServiceNow or similar.
Work Experience Required: Not explicitly mentioned in the JD.
Candidate with strong technical troubleshooting and root cause analysis skills specifically for healthcare IT systems including HL7 and EHR integrations.
Experience in escalation and incident management demonstrating ability to isolate, reproduce and classify defects across software versions.
Comfortable coordinating across support, engineering, and development teams with excellent technical communication and documentation skills.