Senior Systems Support Engineer

Ensure operational efficiency, stability, and availability of complex application systems, focusing on incident management and problem resolution.

Deploy, support, and evolve software using DevOps tools and continuous delivery practices while collaborating in value-driven teams.

Mentor junior engineers and apply latest technology trends from Thoughtworks Technology Radar to deliver innovative solutions.

Experience with programming languages such as Java and Kafka, scripting languages like Python or Powershell, and cloud platforms including AWS, Azure, or GCP.

Strong debugging and triaging skills with experience in relational/non-relational databases, containerization (Docker), and CI/CD tools (Jenkins, Azure pipelines).

Experience with application monitoring tools (DataDog, Prometheus, Grafana) and ability to generate reports and take corrective actions.

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in managing and troubleshooting complex, multi-architecture application systems (monolithic, N-tier, microservices, serverless).

Comfortable working in Agile environments (Scrum/Kanban) and advocating for cloud resource optimization, security, and operational best practices.

Capable leader and mentor with presence in external tech communities and willingness to participate in 24x7 rotation and support schedules.