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AstraZeneca brand and Mumbai metro presence with a senior site-specific niche yields moderate competition.
Role requires site-specific IT operations and regulated-environment experience, moderately limiting cross-industry transferability.
Explicit 12+ years requirement and mandatory site IT operations plus vendor/compliance experience make shortlisting very strict.
Lead and manage all IT operations and end-user support at the Mumbai site ensuring stable, secure, and high-quality service delivery with clear SLAs.
Oversee collaboration technologies including video conferencing and event technology to guarantee operational readiness for leadership meetings and critical events.
Manage local IT projects, vendor relationships, compliance, asset management, risk mitigation, and continuous improvement initiatives aligned with regional and global IT standards.
12+ years of relevant experience in Site IT operations, end-user support, or related IT service delivery roles.
Experience managing local IT support teams and third-party vendors.
Strong knowledge of workplace technologies, collaboration tools, and video conferencing platforms.
Work Experience Required: 12+ years relevant in Site IT operations and End User Computing support.
Experienced in managing IT operations and support in a global corporate site environment, preferably pharmaceutical or regulated industry.
Demonstrates strategic and operational leadership in local IT project management, compliance, and vendor governance.
Skilled in supporting high-stakes events and meetings with seamless technology execution, maintaining composure under pressure.