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Strong brand, metro locations, generalist operations lead role with broad skills increases competitor density.
Requires specific US healthcare domain expertise, limiting transferability despite general people-management skills.
Explicit 8-12 years and mandatory US healthcare domain knowledge enforce strict filters.
Manage day-to-day operations of US Healthcare processes including meeting key metrics like AHT, Utilization, Quality, TAT, Productivity.
Lead capacity planning and forecasting efforts including addressing shortages, overtime, and hiring needs especially during Open Enrollment.
Own people management responsibilities including performance appraisals, employee retention, engagement, and act as liaison with internal and external stakeholders for process updates and training materials.
8 to 12 years of experience in US Healthcare processes specifically with knowledge of Claims Testing and Benefit Configuration preferred.
Bachelor's or Master's degree required.
Strong skills in Excel, PowerPoint, reporting, capacity planning, and forecasting.
Willingness to work flexible US shifts; experience with JIRA EWM applications.
Experienced in operational leadership and people management within US healthcare process environments focusing on enrollment, benefits, or claims-related functions.
Skilled in process improvements, project management, quality management including use of metrics, RCA & CAPA.
Comfortable managing stakeholder relationships and capacity planning in a dynamic environment including handling open enrollment cycles and team performance management.