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Strong employer brand, metro location, and common operations team-lead role increase applicant competition.
Role requires specialized US healthcare membership and billing expertise, limiting cross-industry transferability.
Explicit 8+ years requirement and mandatory US healthcare expertise enforce strict shortlisting filters.
Manage a team of 18-25 direct reports in daily Membership Enrollment & Billing operations ensuring SLA adherence.
Meet and monitor key metrics like Utilization, Accuracy, TAT, and Productivity; handle capacity planning, forecasting, and inventory management.
Coordinate with internal and external stakeholders for process updates, training, coaching, and performance management.
8+ years of overall work experience including leadership in US Healthcare domain.
Bachelor's or Master's degree; Non-BTech preferred.
Strong expertise in US Healthcare, performance metrics, people and stakeholder management.
Willingness to work any shifts and work from office as required.
Experienced in managing large teams with a focus on operational KPIs and continuous process improvement in US Healthcare.
Strong analytical skills with ability to handle forecasting, capacity planning, and reporting using MS Office tools.
Proven skills in coaching, stakeholder liaison, conflict management, and employee engagement within healthcare membership operations.