Merchant Operations Manager - Center Of Excellence
Groupon, Inc. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 8 Sept
Reach people at Groupon, Inc.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Groupon, Inc. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage and resolve the most complex merchant escalations end-to-end, including direct communication with merchants and implementing permanent fixes.
- Review and coach the merchant operations team to maintain quality standards and healthy case backlog, while approving sensitive high-value actions.
- Partner cross-functionally to unblock issues, decide on automation priorities, and monitor quality and performance trends for leadership.
Minimum Requirements
- Bachelor's degree in a related field.
- Proven senior experience in merchant/partner operations, account management, escalations, or quality handling complex, high-stakes merchant cases independently.
- Availability aligned with United States business hours.
- Advanced, professional-level English proficiency (written and spoken).
Ideal Candidate Profile
- Demonstrates strong independent judgment and ownership to fix problems end-to-end, not just escalate them.
- Comfortable analyzing dashboards, spotting patterns, and making data-driven recommendations to reduce case recurrence.
- Experience working with digital tools and automation and actively contributing to process improvements in a fast-changing environment.