Content Operations Manager - Center Of Excellence
Groupon, Inc. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end quality assurance and editing of AI-generated content to ensure accuracy, trustworthiness, and brand alignment before publishing.
- Resolve content escalations from Sales, Merchant Service, and Customer Service by directly fixing titles, descriptions, images, and fine print rather than just flagging issues.
- Provide structured feedback to improve AI content tools, create policies and SOPs from recurring issues, and coordinate cross-functionally to track quality metrics and implement automation prioritization.
Minimum Requirements
- Bachelor's degree in Marketing, Communications, Journalism, or related field.
- Senior experience in content, editorial, or content QA with emphasis on high volume and accuracy.
- Availability to work aligned with United States shift hours.
- Proven exceptional editing and proofreading skills with advanced English proficiency (C1–C2).
Ideal Candidate Profile
- Experienced in managing high-volume content QA and editing processes with end-to-end ownership and resolution responsibility.
- Comfortable working alongside and calibrating AI content tools in a fast-changing, high-automation environment.
- Skilled at analyzing defect patterns, producing actionable feedback, and leading quality improvement initiatives across multiple teams and functions.