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Mid-level, common 3–5 year M365 admin role with moderate employer recognition.
Microsoft 365 platform skills are broadly transferable across industries, so background sensitivity is low.
Mandatory 3–5 years plus explicit M365, Exchange, SharePoint, Power Platform skills and certification preferences.
Administer and provide Level 3 support for M365 collaboration services including Email, Teams, OneDrive, SharePoint, Power Platform, and Office client apps.
Manage incident escalation, major incident resolution, root cause analysis, and vendor coordination to meet SLA targets.
Develop and execute monitoring, automation (PowerShell, Graph scripts), security assessments, documentation, and user training materials for M365 environment.
Bachelor's degree in Information Systems, Computer Science, IT or related field (B.Tech or equivalent).
3 to 5 years experience administering and supporting M365 tenant for a large global workforce with hands-on knowledge of SharePoint Online, OneDrive, Teams, Exchange Online, Power Platform, and Office client apps.
Experience with security protocols, compliance standards in M365 environment.
Work in rotating shifts to provide 24x7 support.
Demonstrated expertise in M365 tenant administration including deep operational experience with configuration and support of collaboration tools and client apps.
Strong incident management and cross-functional coordination skills for enterprise-level IT service delivery.
Proficient in scripting (PowerShell, Graph API) for automation and monitoring; experienced with M365 security assessments and compliance implementation.