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Tier-1 banking brand and Bangalore metro increase applicant density, but senior SAP specialization reduces pool.
Strong SAP Banking Services and regulated industry experience limits transferability across industries.
Explicit 12+ years SAP banking experience and regulated incident-management requirements create strict screening.
Lead incident and major incident management activities for SAP Banking Services modules to ensure operational stability.
Drive continuous improvement using automation, DevSecOps principles, and AI to enhance service reliability measured by SLA, SLO, and MTTR.
Develop and maintain operational best practices including runbooks, business continuity, and recovery plans while communicating technical risks and solutions to stakeholders.
12+ years experience with SAP Banking Services or TRBK working across minimum three modules such as Payments, Deposits, Business Partner, Loans, Master Contract Management.
Bachelor’s degree in Computer Science or Information Technology engineering.
Proven experience in managing complex incident and change management processes in large, regulated organisations, ideally banking or financial services.
Knowledge of ITIL Service Management processes.
Experienced in end-to-end management of SAP banking operations in large scale or highly regulated environments.
Technical proficiency in debugging ABAP programs and integrating AI tools for automation to reduce manual intervention.
Skilled communicator able to articulate complex technical scenarios and operational risks to diverse stakeholders effectively.